Tournament Support Guidelines

During events, tournament directors should contact VolleyStation staff via text message
Before and after events, tournament directors should contact VolleyStation staff via email

What VolleyStation will help with:

• Setting up ref admin panel

• Setting up live scoring website

• Customer support AFTER referee at the match and head referees have tried to fix the situation

• Clearing up any confusion

• Providing training

• Panel ➡️ tournament management platform submission issues

Tournament Directors are expected to manage:

• Score changes in tournament admin panel

• Roster changes in the tournament management platform

• They should call us only as a last resort

Tournament Directors will encounter:

• Incorrect scores submitted

• Tournament management platform match duplication (not common / only when a bracket is deleted)

• Possible issues with 1 set matches

• Roster issues

  • Players not in the app mean they aren’t on the roster in the tournament management platform, so if this happens the Tournament Director has to add that player to the tournament management platform roster and it will update by the time the next match starts.

  • Add player in the middle of the match

• Duplicate of matches after deleting a bracket

  • In the tournament admin panel: Copy the scores from the match completed to the empty match

• 1 Set tie breaker matches not submitting

  • In the tournament admin panel: Make the number of sets 2 and add the same scores from set 1 to set 2

Referees are expected to manage:

• Anything that can be solved through manual changes

  • Wrong rotation

  • Wrong sub

  • Swapped teams

  • Score correction (during match)

  • Libero changes

• Adding players in the middle of the match (ONLY if it is okay with Tournament Director)

Referees will encounter:

• Scorer changes between sets - keep the match QR code available

• Scorer error

• Libero confusion

• Match rules issues (prevent this with the ref double-checking before the match starts)

• Wifi/connection issues

  • Red cloud dot

  • Submission issues

  • App reverts back to a previous score

• White panel issues

  • QR code pulls up an incorrect match

  • QR code pulls up an invalid match

  • Incorrect username and password (if ref works for different clients)

  • Incorrect championship

Scorers will encounter:

• Mistakes solved with undo last action

• Mistakes solved with manual changes

• Wifi, data, and hotspot issues